Delivery Policy
We are dedicated to ensuring your flowers arrive fresh, beautiful, and on time.
Please review our delivery guidelines below:
Delivery Area
We offer delivery within 25 miles of our floral processing center. Deliveries outside this area may be accommodated for an additional fee — please contact us for a custom quote.
Same-Day & Next-Day Delivery
We currently do not offer same-day and next-day delivery.
If you have an urgent order that requires same or next-day delivery, please contact us at contact@jardinofjade.com. We will do our absolute best to accommodate your request.
Delivery Times
We deliver at any time between 7:00am and 8:00pm, Monday through Saturday. We do not guarantee specific delivery times, but we will do our best to accommodate requests for morning, afternoon, or evening delivery windows. Please feel free to enter any specific delivery instructions and preferences in the "Special Instructions & Delivery Notes" section of your Shopping Cart.
*If you require Sunday delivery, contact us directly.*
Recipient Availability
Please ensure that the recipient is available to receive the delivery at the provided address. Our courier will contact the recipient with the phone number provided on the order details form.
If no one is available, a Jardin of Jade team member or courier will contact the customer who placed the order directly for delivery preferences. With the customer's permission, the courier will attempt to leave the flowers with a neighbor, building concierge, or in a safe, shaded place when possible.
In instances where the order is undeliverable, a $50 delivery reattempt fee will apply. This fee covers the original delivery, return to the processing center and redelivery fees.
Incorrect Delivery Information
Please double-check delivery details when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. Additional fees may apply for redelivery.
Weather & Unforeseen Circumstances
In rare cases of extreme weather or unexpected events beyond our control, deliveries may be delayed. We will contact you as soon as possible to reschedule or make alternative arrangements.
Special Deliveries
For large events, weddings, or corporate orders, please contact us in advance to arrange delivery times and details.
Questions?
For any delivery questions or special instructions, please reach out to us at contact@jardinofjade.com or 404-913-9337. We’re happy to help!